WORK WITH US

As the Quality, Complaints & Incident Coordinator, you’ll be involved in feedback and complaints, incidents, audits, safety, risk, compliance, reporting, and quality improvement across a busy community organisation. There will be investigations to untangle, questions to ask, problems to solve, systems to navigate, and the considerable satisfaction of helping make things better for our clients.

CTST is seeking a customer-focused and detail-oriented Intake & Assessment Officer to join our Quality, Safety & Risk team. In this pivotal role, you’ll conduct holistic assessments for eligible community members to support independent living, transport access and community connection.

As the Passenger Services Coordinator – Area Connect, you will provide high-quality coordination and administrative support to the Area Connect team. Working closely with Regional Coordinators and the wider Passenger Services team, you will coordinate transport scheduling, develop driver rosters, complete passenger suitability checks and help identify practical transport solutions that respond to community needs.