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BECOME A VOLUNTEER

Connect your community

Our services are possible because of hundreds of volunteers – just like you. We offer a variety of volunteering opportunities, each making an invaluable difference to the person you help.
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Volunteering opportunities


We have driving and non-driving volunteer roles such as office administration and supporting our volunteer drivers as a Passenger Experience Volunteer when they’re taking groups on social outings. Just let us know your preferences when you register.

Transport Volunteer

Driving our consumers to medical appointments, shopping, social outings and other activities so they can live independently and remain connected in their community.

As a volunteer, you’ll help eligible people to a variety of locations over many different distances.  Whether you want to stay local or drive long distances (or maybe even both), we have someone who would appreciate your help.

Passenger Experience Volunteer

Join our transport volunteers as a companion to assist on social outings with navigation, venue coordination and passenger assistance.

Home Maintenance

Assist with maintenance and minor repairs to our consumers’ homes including rubbish removal, changing light globes and tap washers, outside window cleaning and more.

Social Support

Take our consumers shopping, pop in for a cuppa and provide them with the opportunity to chat and socialise.

Administration

Assist with delivering our services by helping out in our offices with administration and phone tasks.

Help us to help others. Become a volunteer

Our volunteers tell us that helping the community is not only a rewarding experience, but a key reason for volunteering with us.

There are plenty of other benefits too. You get to travel to parts of our beautiful state and form connections with staff and other volunteers. We provide a comprehensive training program for each service and ongoing support from a dedicated team to ensure you can confidently and safely volunteer with us.

We truly value our volunteers and the time given to our consumers. We offer a reimbursement program for out of pocket expenses and the attainment and retention of key compliance documents e.g. National Police Check and Working with Vulnerable People registration fees.

We recognise the hard work and dedication of our volunteers in many different ways. We hold several events throughout the year to come together and celebrate volunteer contributions, we hold annual volunteer recognition awards and also commemorate the service of volunteers with service recognition awards.

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“Volunteering gives me much more than what I do for the people I am privileged to assist through CTST. It's a pleasure to spend some time with them on their journey. On the whole, the customers are a delight.”

Jeneane - Volunteer

Frequently asked questions

What licences and certificates do I need?

Because you’re helping vulnerable people, there’s a few licences and checks you’ll need to hold and maintain.

All volunteers are required to have a Working with Vulnerable People card and a National Police Check. We help you to attain these if you don’t already hold them.

Transport and Home Maintenance Volunteers are required to hold a current Tasmanian driver’s licence as do Social Support Volunteers if they’re taking consumers shopping or out for the day.

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Do I have to pay for the licenses and certificates I need to volunteer?

CTST will cover the cost of your Working with Vulnerable People registration and your National Police Check.  We’ll also cover the cost of any training needed for carrying out your role e.g. first aid certificate.

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What if I’ve received speeding or traffic offences?

We encourage you to chat with us if you have any specific questions about your driving record or any convictions that might be recorded on your National Police Check that may preclude you from volunteering in the Aged Care / NDIS sector. Call the People & Capability team on 1800 781 033.

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Do I use my own vehicle?

Transport and Home Maintenance Volunteers use CTST and MCCA vehicles to carry out their volunteering duties. We provide you with a safety check vehicle suitable for meeting the needs of our passengers.

For Social Support Volunteers, you use your own vehicle and you must provide CTST with copies of your comprehensive insurance and registration details.

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Where do I pick up the vehicle?

Transport Volunteers pick up vehicles from one of our office locations in Hobart, Devonport, Launceston, Queenstown, Ulverstone or Kingston or from a depot location if you live regionally.

Home Maintenance volunteers meet at the Devonport office and go out with a member of the Home Maintenance teamto volunteer.

All our vehicles are automatic and you only need a standard licence to drive one.

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How much time do I need to give?

You choose how much of your time you’d like to volunteer.

Our service delivery times are generally 7.00am – 5.00pm on weekdays, however in rural areas you may start earlier in order to get passengers to their non-emergency medical appointments on time or return later depending on the journey.

Can I volunteer on weekends?

We operate Monday to Friday which means we don’t have volunteer shifts available for weekends or on public holidays.

What if I go on holidays?

We understand you may have other commitments or want to take time off.  We’ll update our rosters to say you’re unavailable.  Just let us know when you’re back and ready to volunteer again.

What if I have an accident?

Your safety is our priority. We have appropriate insurance in place to cover you when you’re volunteering and a vehicle accident procedure if you’re using a CTST or MCCA vehicle.

Social Support Volunteers using their own vehicle are required to have comprehensive car insurance in place to cover accidents.

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Do I need to wear a mask?

We undertake regular risk assessments to ensure the safety of our people and passengers.

Currently, there’s no requirement to wear a mask in the vehicle when there are other people with you, however we do provide masks should you wish to wear one.

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Are you registered for Centrelink Mutual Obligation?

CTST is an approved Voluntary Work Organisation that can meet your Mutual Obligation Requirements with Centrelink.

CTST memorial garden

MCCA Volunteer Memorial Garden

The Mersey Community Care Memorial Garden is a tribute to our volunteers and staff members who dedicated their service to the community but have now passed.
The memorial garden was established and opened in May 2006 by Dr John Tooth, who was an original Founding Member of MCCA and Norma Jamieson MLC, also an early member of MCCA. The memorial garden was designed by ex-staff member Neville Munday and was created with the help of our own dedicated team of volunteers.
Get in touch with our friendly support team.
For general enquiries, information about services, or for any other queries please don’t hesitate to get in touch with our friendly support team.
1800 781 033
Contact