WORK WITH US

Reporting directly to the CEO and forming a key member of the Executive Team, the Executive Manager – Operations is responsible for strategic and operational leadership across CTST’s Community Transport, Area Connect, and Home Services programs.

Reporting directly to the CEO and forming a key member of the Executive Team, the Executive Manager – People and Workplace Relations will lead CTST’s workplace relations and people functions, including industrial relations, workforce planning, employee engagement, succession planning, policy development and organisational culture.

We have a full-time role based in our Launceston office in our transport services area. The focus of this role is to ensure the delivery of a timely and efficient non-emergency medical and social transport service to CTST passengers and includes the provision of efficient and effective support to drivers via the “Driver Support” phone line along with face to face interactions in the office.

We have 2 positions (full-time and part-time) based in our Devonport office. CTST’s Passenger Services call centre is an inbound call-centre operation. While efficiency is always important, our primary focus is the quality of the interactions with our passengers to deliver an exceptional customer experience. Our call centre operators (Passenger Services Coordinators) are responsible for managing inbound and outbound calls, passenger bookings and payment procedures, and responding to messages in a friendly and professional manner.